Nomination Ethics Hotline Service

MMXXVI

Nomination Form

Ethics Hotline Service Provider Award

Section A: Nominee Information

1. Organisation Name:

2. Year Established:

3. Type of Service Provider (select all that apply):

External/third-party hotline operator

Digital whistleblowing platform provider

Hybrid provider (call centre + digital tools)

Case-management system provider

Other (please specify)

4. Organisation Website:

5. Contact Person for Nomination:

First name

Last name

Email

Phone

Section B: Service Overview

6. Description of your whistleblowing hotline services (500 words maximum) Include information on the technologies used, channels available, operational model, client base, and geographic reach.

Section C: Independence & Ethical Governance

8. Provide evidence of your organisation’s independence from client entities. (Explain ownership structure, conflict-of-interest safeguards, contractual protections.)

9. Does your organisation have a documented ethics or integrity policy?

10. Describe your internal conflict-of-interest management processes.

Section D: Confidentiality & Data Protection

11. Describe measures used to ensure anonymity and confidentiality of whistleblowers. (e.g., encryption, restricted access controls, anonymisation procedures)

12. Indicate relevant compliance or certification (select all that apply):

POPIA compliance documentation

ISO 27001 or equivalent certification

Independent audit of security protocols

Other (please specify)

13. Have you experienced any data breaches in the past 5 years?

Section E: Accessibility & User Experience

Single choice

24/7

Business hours only

Hybrid (explain):

16. Describe steps taken to ensure accessibility for all users, including persons with disabilities

Section F: Case Management & Impact

17. Describe your case intake, triage, and escalation workflow.

18. Provide quantitative data for the past year (if possible):

Number of reports received:

Number of cases escalated:

Average response time (in hours):

Resolution/closure rate (% if known):

19. Provide at least one anonymised case example demonstrating impact. (Outcome-focused, non-identifiable, highlighting accountability improvements.)

Section G: Innovation & Additional Support

20. Describe innovations implemented within your hotline system. (Technology upgrades, AI-assisted analysis, mobile accessibility, dashboarding, etc.)

21. Describe any whistleblower-support features offered (select all that apply):

Section H: Additional Documentation

Please attach the following:

Organisational profile

Security and confidentiality policy

POPIA statement

Any relevant certifications

Letter of reference from an existing client

Additional letters of reference from existing clients (optional)

Screenshots or user interface samples (optional)

Section I: Declaration

I hereby certify that the information provided is accurate and complete to the best of my knowledge.

Full Name

Position

Signature

Drawing mode selected. Drawing requires a mouse or touchpad. For keyboard accessibility, select Type or Upload.

Our Partners.

We extend our deepest gratitude to our esteemed partners for their unwavering generosity and steadfast support of the Whistleblowers Awards & Summit initiative. Their commitment to our cause is the driving force behind this event's success. Their contributions not only help us honour the brave individuals who have championed ethical values but also advance the vital conversation around accountability and justice. Together, we are making a meaningful difference in the world, and we are profoundly thankful for their partnership in this noble endeavour. Their support truly embodies the spirit of ethical citizenship and positive change.

MMXXVI

Nomination Form

Ethics Hotline Service Provider Award

Our Partners.

FOSTERING & RECOGNISING ETHICAL CITIZENSHIP.

CONTACT US